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FREQUENTLY ASKED QUESTIONS
- Q. How much is a garage door?
- A. That depends on a number of factors like size, style, standard or low headroom clearance, etc
- Q. What type of doors do you sell?
- A. We sell Haas garage doors. These are galvanized steel sectional (roll-up) and are available in several styles and colors.
- Q. Will you come to my house or do I have to go there?
- A. Either way. You are welcome to come into our showroom and look at samples first. We will also go to your house with literature on all of our doors. At the same time we will physically check door size and several other dimensions. This insures that at the time of installation, the installer for your job has the proper materials.
- Q. Does someone have to be there when the installer arrives?
- A. Of course, we prefer that someone be there. We have, however done installations with no one at home, as long as we have access to the inside of the garage.
- Q. Is there a warranty?
- A. The sections are warranted to the original purchaser for life against rust through, chipping and peeling of the original paint finish and delamination of the insulation, if the door is insulated. All the hardware carries a one year warranty. Of course, if the door is hit or otherwise abused as determined by Crawford, the warranty does not apply.
- Q. I have a pole barn (warehouse, factory). Do you carry larger garage doors?
- A. Crawford certainly has the capability to furnish and install commercial garage doors. We recently installed a 24ft wide x 16 ft high insulated door with a heavy duty opener.
- Q. Can I install the door myself?
- A. We don't know your skill level, but unless you have done this before, we recommend against it .
- Q. Why do the springs break?
- A. Every time the door opens and closes, torsion springs unwind and wind back up. This is normal wear and after a while, the spring will break. When that happens, the door becomes extremely hard to raise. In fact, most openers will not raise a door with a broken spring. Extension springs (they stretch out either vertically or horizontally along the track) will be relaxed when the door is open, and stretch when the door is closed. This also causes wear.
- Q. One spring is broken, the other looks OK. Should I replace both?
- A. If your door has torsion springs, we replace the one that's broken unless you tell us to replace both. Torsion springs do not lose lifting power with age. The unbroken spring could last 5 days or 5 years. We recommend changing both extension springs when one breaks, since they pull independently. The new spring will have more pulling power and cause the door to "walk" up the opening.
- Q. In the cold weather, my door doesn't always work. Why?
- A. It could be because you have greased the track and the grease is now freezing. It could also be because the jambs (the wood that the vertical track is mounted to) has swelled up. In the first case, use solvent to clean all of the grease from the track and leave it dry. Oil the rollers and hinges only. In the second, rub paraffin wax on the areas of the jambs where the edges of the door meet them. This will lubricate the jambs and assist the door in closing .
- Q. The operator starts to close, then reverses.
- A. If the operator has photo eyes, they have probably been knocked out of alignment. This is a mandated safety feature; if the eyes are not aligned, the transmitters will not work. You can only close the door by holding in the wall button. The photo eyes must be re-aligned and this procedure is not covered by our warranty. You must keep shovels, brooms and other equipment clears of the eyes.
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800-221-7441 
